Oxyok
RFQs, quotes, and follow-ups
checked before your team replies.
Oxyok turns messy customer emails into checked next steps across ERP, CRM, product data, pricing, stock, lead time, documents, and approvals.
Customer sends an RFQ, quote request, order change, or follow-up
Oxyok checks ERP, CRM, product data, pricing, stock, lead time, and documents
Missing specs, price risk, lead-time conflicts, and open approvals are flagged
The team gets a draft reply, quote summary, or internal task to approve
Start with one painful workflow
before a broad platform.
The first workflow should be narrow enough to build quickly and painful enough that the team immediately knows whether it saves work.
Workflow 01
RFQs and quote requests
Oxyok extracts requirements, finds missing specs, checks product fit, pricing, lead time, and prepares the next customer or internal message.
Workflow 02
Customer follow-ups and open loops
Oxyok tracks unanswered questions to engineering, pricing, logistics, customers, or suppliers, then prepares the next reminder or reply.
Workflow 03
Orders and availability exceptions
For distributors, Oxyok checks stock, substitutions, customer rules, pricing, delivery timing, and whether a promise is safe before the team replies.
Example workflow
A messy RFQ becomes a quote-ready work package.
The first demo should show the real work: what the customer asked for, what is missing, which systems were checked, and what your team can approve.
Incoming RFQ
Can you quote this configuration for delivery to Germany, include lead time, and suggest an alternative if the standard model is not available?
Requirements
Extract requested product, configuration, quantity, destination, target date, attachments, and missing specs.
Customer context
Check account history, language, market, previous quotes, commercial terms, and open follow-ups.
Product fit
Match catalogue data, variants, drawings, datasheets, alternatives, and technical constraints.
Price and margin
Check customer pricing, discounts, quote rules, approval thresholds, and margin risk.
Lead time and documents
Check stock, production plan, shipment options, certificates, export docs, and realistic promise dates.
Approval-ready draft
Prepare a reply, quote summary, missing-info request, or internal task. The employee approves before anything is sent.
Replay demo
Show the work the assistant removes, not just the final answer.
A good pilot demo should replay the checks, handoffs, and draft decisions that normally sit between the inbox and the customer reply.
We need a quote for a hydraulic press configuration for a customer in Germany. Please include lead time, delivery terms, and an alternative if the standard model is unavailable.
Tool call
Read the request
Extracts product family, destination, timing, missing specs, attachments, and decision owner.
Tool call
Check systems
Looks up ERP, CRM, product data, pricing rules, inventory or planning, and document sources.
Risk check
Flag gaps
Finds missing technical details, price approvals, lead-time uncertainty, and documents needed for export.
Human step
Prepare for approval
Creates the customer reply, quote summary, internal task, and follow-up reminders.
Customer draft
A ready reply asking for missing specs and offering a realistic next step.
Internal task
Engineering or planning question with the exact context needed to answer quickly.
Follow-up
Reminder if the quote, approval, or customer clarification gets stuck.
What Oxyok connects
The value is in the work between email, ERP, CRM, product data, and approvals.
Oxyok is not another ERP, CRM, WMS, or portal. It prepares checked work across the systems that already hold the answer.
Email and customer channels
Email, portals, forms, PDFs, spreadsheets, attachments, call notes, and customer messages.
ERP and CRM
Customers, quotes, orders, invoices, prices, terms, limits, history, opportunities, and account notes.
Product and technical data
Catalogues, SKUs, variants, drawings, datasheets, compatibility, substitutions, and requirements.
Inventory, planning, and lead time
Stock, reservations, production slots, lead times, shipment options, cut-offs, and delivery constraints.
Pricing and approvals
Discounts, margin rules, engineering input, pricing approvals, risk flags, promises, and ownership.
Documents and audit trail
Quote packs, certificates, export documents, approvals, reasoning, edits, and decision history.
Oxyok Cloud
Cloud pilot for customer-facing workflows.
The fastest way to test one workflow without building infrastructure on your side.
Oxyok On-Premise
Deployment closer to your data and systems.
For companies with stricter data, integration, or security requirements, Oxyok can run in a private environment and use defined access rules.
How a pilot works.
01
Map one workflow
We identify messages, roles, systems, data fields, rules, approvals, edge cases, and handoffs behind one repeated customer request.
02
Build the work layer
We connect the needed context, prepare drafts and actions, show the reasoning, and keep approval with the responsible employee.
03
Pilot, measure, expand
We measure response time, manual checks removed, mistakes, stale follow-ups, adoption, and whether the team wants to keep using it.
Pilot outcomes
The first pilot should be measured like operational work, not a chatbot demo.
We pick one high-friction workflow and define success before building. If it works, it becomes the base for more workflows.
Speed
Quote faster
Fewer manual checks before the first useful customer reply or quote-ready summary.
Control
Fewer unsafe promises
Missing specs, price risk, lead-time conflicts, document gaps, and approvals are visible before replying.
Follow-up
Stop losing open loops
Engineering, pricing, logistics, supplier, and customer questions stay visible until they are resolved.
Expansion
The next workflow is easier
After the first workflow, the same layer can support orders, claims, procurement, finance, or outbound sales.