Alpha Guardian Automated Warranty & Logistics
This workflow prototypes the automation of a complex warranty claim for Alpha Guardian. It handles ticket ingestion, warranty verification via NetSuite, shipping cost estimation, technical guide generation, and replacement order creation in Shopify, ensuring a seamless customer experience for safe owners.
Completed10 agents
Step 1 of 10
6s
Support Ticket Parser
support_ingestion_agent
Reasoning
The agent monitors Zendesk for new tickets tagged as 'Hardware Issue'. It extracts the Safe Model and Serial Number from the customer's description using NLP.
Input
Zendesk: GET /api/v2/tickets/{id}
Output
Extracted Model: Cannon TS5940, Serial: AG-99283-X