CECONOMY Customer Order & Returns Orchestration
This AI workflow automates the complex lifecycle of a high-value return (e.g., MacBook) at CECONOMY. It orchestrates data across support tickets, carrier tracking, warehouse management, and financial systems to ensure rapid refunds and customer retention.
Completed8 agents
Step 1 of 8
6s
Order Insight Agent
order_insight_agent
Reasoning
Identifying high-priority return requests in Zendesk. The agent filters for high-value items like MacBooks to ensure premium handling and fraud prevention.
Input
Zendesk: GET /api/v2/tickets/search?query=type:ticket status:open tags:return_request
Output
Retrieved Ticket #89212: Return request for Apple MacBook Pro 14 M3