Flo Health Medical Verification & Triage
Scalable AI workflow for Flo Health to manage high-volume medical inquiries with human-in-the-loop verification, ensuring 4.9-star CSAT.
Completed8 agents
Step 1 of 8
6s
Support Triage Agent
support_triage_agent
Reasoning
The agent fetches the incoming email via Gmail API to initiate the triage process. It performs sentiment and intent analysis to categorize the request as a 'Medical Inquiry' for specialized routing.
Input
GMAIL API: GET /messages/{id}
Output
Categorized inquiry: 'Medical Inquiry' - Complex cycle symptom