WCA Technologies MSP Automation

Custom AI workflow for Peter Fidler (WCA) demonstrating automated triage, diagnostics, and M365 provisioning across the MSP tech stack.

Completed8 agents

Step 1 of 8

6s

Ticket Triage Agent

triage_agent

In progress

Reasoning

Monitors the incoming support queue. An alert 'Server Down: DC01' was detected. The agent parses the urgency and verifies the client's 'Gold' SLA status in ConnectWise.

Input

ConnectWise Manage: GET /service/tickets/5592

Output

High-priority server issue identified for Client: Acme Corp.

All Steps

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