WCA Technologies MSP Automation
End-to-end automation for WCA Technologies, handling high-priority server alerts and client onboarding using ConnectWise, ITGlue, and RMM tools.
Completado8 agentes
Paso 1 de 8
6s
Ticket Triage Agent
triage_agent
Razonamiento
Monitors the incoming support queue. An alert 'Server Down: DC01' was detected. The agent parses the urgency and verifies the client's 'Gold' SLA status in ConnectWise.
Entrada
ConnectWise Manage: GET /service/tickets/5592
Salida
High-priority server issue identified for Client: Acme Corp.