WCA Technologies MSP Automation

End-to-end automation for WCA Technologies, handling high-priority server alerts and client onboarding using ConnectWise, ITGlue, and RMM tools.

Concluído8 agentes

Passo 1 de 8

6s

Ticket Triage Agent

triage_agent

Em progresso

Raciocínio

Monitors the incoming support queue. An alert 'Server Down: DC01' was detected. The agent parses the urgency and verifies the client's 'Gold' SLA status in ConnectWise.

Entrada

ConnectWise Manage: GET /service/tickets/5592

Saída

High-priority server issue identified for Client: Acme Corp.

All Steps

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