telePIN: use it only when you call KAS yourself

Do not give your telePIN to anyone who calls you. Use it only when you initiate contact with the KAS helpline yourself. This is an explicit security instruction in the Ministry of Finance’s official information about individual accounts in eUrząd Skarbowy.

What telePIN enables

telePIN is a six-digit code used to confirm your identity when contacting the KAS helpline. You can set it yourself online in eUrząd Skarbowy or in the mobile app. With telePIN, you can obtain individual tax information by phone when you initiate contact with the helpline yourself.

Short checklist before the call

• If you want to use telePIN, set the code yourself online or in the mobile app.
• As a practical preparation step, consider writing down your question about your own tax matter beforehand — this is an optional suggestion, not a Ministry of Finance requirement.
• Remember the Ministry’s rule: use the code only when you initiate contact, never with someone who calls you.

For complementary context on access to e-US, see the Polish-language guide to accessing eUrząd Skarbowy and its services.

Two illustrative situations

• You call KAS yourself: you have set your telePIN and initiate a call to ask about your own tax matter. This is a situation in which, according to the Ministry of Finance’s guidance, you can use telePIN to obtain individual tax information.
• An unsolicited incoming call: someone calls you and asks for your telePIN. Do not give them the code — the Ministry of Finance instructs taxpayers not to use it with people who call them.