Support — Oxyok Faktury i KSeF
For help with Oxyok Faktury i KSeF, contact:
[email protected]What to include
Describe the action and the error message you saw. Do not include passwords, tokens, KSeF keys or your full company records in your initial message.
Connecting your account and KSeF
Connect the plugin to the correct company through Ogar sign-in. Set up KSeF access in the protected panel. Enter credentials only in the panel, never in a ChatGPT conversation.
Uncertain submission or missing UPO
Check the status of the same invoice first. A pending result is not KSeF acceptance, and a missing UPO does not mean the submission failed. Do not resend an invoice merely because the receipt is not yet available. Contact us if you are unsure.
Disconnecting and closing an account
You can disconnect the plugin in ChatGPT settings. This is separate from closing your Ogar account or deleting its data. Contact the address above for revocation, account closure or return of documents. Closing an account does not remove an invoice already accepted by KSeF.
Access, correction and erasure requests
Use the same address to request access, correction, portability, erasure or restriction of personal data. We will verify your authority and the scope of the request. We will respond without undue delay, normally within one month under the GDPR. Requests involving counterparties in invoices may require cooperation with the company acting as their data controller.
Plugin scope
The plugin handles ordinary sales invoices for your authorized company, review and explicitly approved KSeF submissions, status and UPO receipts. It does not book costs, submit tax declarations or make payments.
Operator: Oniria Creations Paweł Woś, Polish tax ID 6981726856.